Store FAQ

Where is my shopping cart?
There are lost of products to choose from.  What’s my best value?
How will I know if there’s a sale or promotion?
How can I pay for STEM goodies?
Will you take a purchase order?
How can I get my purchased products?
Why does it say ‘you’ve reached your download limit’ when I click the download link?
Why didn’t I get a response to the email I sent you?
My question isn’t on this list.  What should I do?

 


Where is my shopping cart?
Your shopping cart will only appear once you have placed something in it.  After you’ve added at least one item to your cart, you can access it two ways:

If you are looking at an individual product, click the button at the top of the Store page to view your cart.  If you are looking at the main Store page, click the text beneath any item you added to your cart.
CartPic

 


There are lots of products to choose from!  What’s my best value?
Individual products can be purchased for $1.95-$5.95 USD, but if you’re looking for a deal, look for the Bundle Packs.  Bundle Packs can be found quickly by using the drop down sorter in the upper right corner of the Store.  Sort by Price: high to low to find them.

 


How will I know if there is a sale or promotion?
The best ways to know about a sale or promotion are to subscribe to the monthly Newsletter (sign up through the pop-up or enter your email at the bottom of any page) and Follow Starfish Education on Social Media.

 


How can I pay for my STEM goodies?
Products can be paid for via PayPal or Credit Card (Visa, MasterCard, AmEx, Discover).  Once you’re finished shopping, view your cart and click the Proceed to Checkout button.  Then- no matter how you want to pay- click the Proceed to PayPal button at the bottom of the page.  From there, you can decide to pay via PayPal OR Credit Card.

 


Will you take a Purchase Order?
Starfish Education will accept Purchase Orders for any orders totaling $100 or more.  If you’d like to pay with a Purchase Order, send me a note to make arrangements.

 


How do I get my purchased products?
Digital products can be downloaded from either your confirmation page or your confirmation email.  Each product can be downloaded one time for each license purchased.  If you didn’t realize this and opened them on your phone or tablet (and so don’t have the file), send me a note and I’ll resend them to you.

 


Why does it say ‘you’ve reached your download limit’ when I click the download link?
Each product can only be downloaded one time for each license purchased.  But, to keep things interesting, some browsers (depending on the settings) may force the download to happen automatically.  If this is the case, look in your Downloads folder (Ctl + J).  If you can’t find them there or you’re not up for the challenge, send me a note.

 


Why didn’t I get a response to the email I sent you?
I personally reply to every email, so sometimes it takes me a day or two.  If I’m out of the office for an extended period, you might receive an Out of Office response until I can get to my email, but I will respond as soon as I can.  If you don’t get a response at all, it is likely that my reply ended up in your spam folder (regretful, but it happens), so be sure to check there.

 


My question isn’t on this list.  What should I do?
Send me a note and I’ll get back to you usually within 24 hours.  If you think you’ve waited long enough for a response, check your spam folder as some districts and organizations sometimes do too good of a job blocking email.  If you feel more comfortable calling, I’d love to chat with you!  Reach me by phone at 425.998.8884.