Where is my shopping cart?
How will I know if there’s a sale or promotion?
How can I pay for STEM goodies?
Will you take a purchase order?
How can I get my purchased products?
Why does it say ‘you’ve reached your download limit’ when I click the download link?
Why didn’t I get a response to the email I sent you?
My question isn’t on this list.  What should I do?

 


Where is my shopping cart?
Your shopping cart is located in the top right of any page.  Hover on it to see what is in your cart.

 


How will I know if there is a sale or promotion?
The best ways to know about a sale or promotion are to subscribe to the monthly Newsletter (sign up through the pop-up or enter your email at the bottom of any page) and Follow Starfish Education on Social Media.

 

 

How can I pay for my STEM goodies?
Products can be paid for via PayPal or Credit Card (Visa, MasterCard, AmEx, Discover).  Once you’re finished shopping, view your cart and click the Proceed to Checkout button.  Then- no matter how you want to pay- click the Proceed to PayPal button at the bottom of the page.  From there, you can decide to pay via PayPal OR Credit Card.

 


Will you take a Purchase Order?
Starfish Education will accept Purchase Orders for any orders totaling $100 or more.  If you’d like to pay with a Purchase Order, here’s how to do that.  You can also send me a note to make arrangements too and I’ll help you through the process.

 


How do I get my purchased products?
Digital products can be downloaded from your confirmation page immediately after purchase.  Each product can be downloaded one time for each license purchased.  If you didn’t realize this and opened them on your phone or tablet (and so don’t have the file), send me a note and I’ll reset the link(s) for you.

 

Why does it say ‘you’ve reached your download limit’ when I click the download link?
Each product can only be downloaded one time for each license purchased.  But, to keep things interesting, some browsers (depending on the settings) may force the download to happen automatically.  If this is the case, look in your Downloads folder (Ctl + J).  If you can’t find them there or you’re not up for the challenge, send me a note.

 


Why didn’t I get a response to the email I sent you?
I personally reply to every email, so sometimes it takes me a day or two.  If I’m out of the office for an extended period, you might receive an Out of Office response until I can get to my email, but I will respond as soon as I can.  If you don’t get a response at all, it is likely that my reply ended up in your spam folder (regretful, but it happens), so be sure to check there.

 


My question isn’t on this list.  What should I do?
Send me a note and I’ll get back to you usually within 24 hours.  If you think you’ve waited long enough for a response, check your spam folder as some districts and organizations sometimes do too good of a job blocking email.  If you feel more comfortable calling, I’d love to chat with you!  Reach me by phone at 425.998.8884.